01 Who we are
Shantha Hi Tech (“we”, “us”, “our”) builds and maintains websites, online stores, mobile applications and the marketing tools described across this site. These terms form the agreement between us and you when you commission that work or use anything we host on your behalf.
02 What we provide
The scope of any project is whatever is written in the proposal or statement of work you accept. That document takes precedence over anything implied by marketing copy on this site — screenshots and mockups here illustrate what is possible, they are not a specification.
- Project work Design and build of websites, stores and applications, delivered against an agreed scope and schedule.
- Hosted services Sites, inboxes and platforms we run for you on an ongoing basis.
- Support and maintenance Where included in your plan or bought separately.
We may improve, change or retire individual features over time. Where a change materially reduces what you already pay for, we will tell you before it takes effect.
03 Your responsibilities
To deliver on schedule we depend on you supplying content, approvals, access and feedback within the timeframes agreed. Delays on your side move the delivery date and may affect the cost.
- Keep your account credentials secure and tell us promptly if you think they have been compromised.
- Make sure you have the rights to any text, images, logos or data you give us to publish.
- Do not use anything we build for unlawful purposes, to send unsolicited bulk email, or to host malware.
- Comply with the terms of any third-party service connected to your site, including payment providers.
04 Fees and payment
Project work is quoted as a fixed price or a rate, as set out in your proposal. Unless stated otherwise, a deposit is payable before work begins and the balance on delivery. Recurring services are billed in advance on the cycle shown at sign-up.
- Prices exclude applicable taxes unless expressly marked as inclusive.
- Invoices are due within 14 days of the invoice date.
- We may suspend a hosted service if an invoice remains unpaid 14 days after its due date, after written notice.
- Domain registrations, third-party licences and paid plugins are recharged at cost and billed separately.
Refunds are governed by our Refund Policy, which forms part of this agreement.
05 Your content and data
You keep ownership of everything you supply — your copy, imagery, brand assets, customer records and any data your site collects. We claim no rights over it beyond what we need to deliver the service.
You grant us a limited licence to host, copy, adapt and display that material strictly for the purpose of building and running your site. That licence ends when the engagement ends.
How we handle personal data is set out in our Privacy Policy.
06 Intellectual property
On full payment, ownership of the bespoke design and front-end code produced specifically for your project transfers to you.
What does not transfer: our underlying frameworks, component libraries, tooling and any pre-existing or third-party code. Those remain ours or their respective owners’, licensed to you for use as part of the delivered work.
We may reference the project and show screenshots in our portfolio unless you ask us in writing not to.
07 Third-party services
Sites we build commonly integrate services we do not control — payment processors, domain registrars, mail providers, analytics and mapping tools among them. Your use of those is subject to their own terms.
We are not responsible for a third party changing its pricing, API or availability, though we will tell you when we become aware of a change that affects you and quote for any remedial work.
08 Availability and support
We aim to keep hosted services running continuously, but we do not guarantee uninterrupted availability. Planned maintenance is scheduled outside normal working hours wherever practical and announced in advance.
Support response times, where offered, are those stated in your plan. Nothing on this site constitutes a service level agreement unless it appears in a signed contract.
09 Ending the agreement
Either of us may end a recurring service by giving 30 days' written notice, effective at the end of the current billing cycle. Fees already paid for the current cycle are treated under the Refund Policy.
We may suspend or end the agreement immediately if you materially breach these terms, do not pay after notice, or use the service unlawfully.
On termination we will, on request and within 30 working days, provide a copy of your site files and data in a commonly readable format. After that window we may delete them.
10 Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, our total liability arising out of or in connection with this agreement is limited to the fees you paid us in the 12 months before the claim arose.
We are not liable for loss of profit, loss of business, loss of goodwill or loss of data, in each case whether direct or indirect.
11 Changes to these terms
We may update these terms as the service changes or the law requires. The current version is always the one published here, with the date at the top of this page.
Where a change materially affects your rights we will give reasonable notice by email before it takes effect. Continuing to use the service after that date means you accept the revised terms.
12 Contact
Questions about these terms are best sent in writing so there is a record of the answer.