01 The principle
We would rather fix a problem than keep money for work that missed the mark. If something we delivered is not what was agreed, tell us — in most cases we will put it right at no extra cost, and where we cannot, we will refund fairly.
This policy sits alongside our Terms of Service and does not affect any statutory rights you have that cannot be excluded.
02 Project work
Design and build projects are quoted against a scope and paid in stages. Because the work is bespoke and begins as soon as the deposit clears, refunds depend on how far the project has progressed.
- Before work starts Cancel before we begin and the deposit is refunded in full, less any third-party costs already committed on your behalf.
- During discovery or design We refund the unworked balance. Time already spent is charged at the agreed rate and deducted.
- After build has begun Deposits covering completed milestones are non-refundable, but you keep everything delivered and paid for up to that point.
- On delivery If the delivered work does not meet the agreed scope, we correct it. A refund applies only where we cannot bring it to scope.
03 Subscriptions and recurring plans
Cooling-off window
New recurring plans can be cancelled within 14 days of the first payment for a full refund, provided the service has not been substantially used.
After that window, cancelling stops the next renewal. We do not pro-rate part-used cycles — your service stays live until the end of the period you have already paid for.
If we bill you in error, or a renewal charges after a cancellation was confirmed, we refund it in full.
04 What is not refundable
Some costs are paid out to third parties the moment they are bought and cannot be recovered:
- Domain registrations, renewals and transfers.
- Third-party licences, paid plugins, stock imagery and fonts.
- SSL certificates and mailbox licences already provisioned.
- Advertising spend already placed with a platform on your behalf.
Where these appear on an invoice we itemise them separately so it is clear what is recoverable and what is not.
05 How to request a refund
Send us a written request — email is fine — including the invoice number, what you are asking to be refunded and why. Screenshots help if the issue is something visible.
Where to send it
shanthahitech26@gmail.com with “Refund request” in the subject line, or call +91 70102 20545 and we will confirm in writing afterwards.
We acknowledge every request within 3 working days and give a decision within 14 working days. If we need more information we will ask before the clock runs down.
06 How refunds are paid
Approved refunds go back to the original payment method. We cannot redirect a refund to a different card or account.
- Card refunds usually appear within 7–14 working days, depending on your bank.
- Bank transfers are sent within 3 working days of approval, or it could change depending upon the bank's policy.
- Refunds are issued in the currency you were originally charged; exchange-rate movement between payment and refund is not something we can compensate for.
07 Cancelling a service
You can cancel a recurring service at any time by writing to us. Cancellation takes effect at the end of the current billing cycle unless you ask for it sooner.
Before a hosted service is switched off we will, on request, provide a copy of your site files and data so nothing is stranded.
08 Disputes and chargebacks
If you think a charge is wrong, please raise it with us first — it is almost always faster than a bank dispute, and we can usually resolve it the same week.
Where a chargeback is raised without contacting us, we may suspend the affected service until the dispute is settled, and recover any fee the payment provider charges us for the dispute.
09 Contact
Anything about billing, cancellations or this policy: